Help Center

Creating or Logging into my Member Account 10

• How do I update the phone number on my Member account?
• What are my options for two-factor authentication if I don't have a cell phone?
• Creating Member accounts (standard, minor, ward, deceased)
• Using Recovery Codes
• Trouble with two-factor authentication

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Communities on Luna 2

• How do I join a Community?
• How do I leave a community?

Studies on Luna 2

• How do I join a study on Luna?
• How do I withdraw from a study?

FAQs - About Luna the Company 3

• What is LunaDNA?
• What is LunaPBC?
• What is the difference between LunaPBC and LunaDNA?

Technical Support 1

• Error Code 920 when submitting DNA files

Sharing Data (General) 9

• What kind of data can I share in LunaDNA?
• What risks are involved in sharing my data with LunaDNA?
• Can I upload my family member's data?
• What type of control do I have over my data?
• What surveys are available on LunaDNA?

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DNA Data & Genetic Test Reports 11

• Can I upload any DNA file?
• DNA File Format Updates
• What are genetic tests?
• What are direct-to-consumer genetic tests?
• Can my genetic information be used to discriminate against me?

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Health Records (EHR, Medical Images) 22

• How Do I Connect My Patient Portal on Luna?
• What are electronic health records (EHRs)?
• What are DICOM images?
• How do I share my electronic health records with LunaDNA?
• How do I disconnect my Patient Portal from LunaDNA?

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Custom Study-Specific Data 1

• How do I share data from the Vermont Health Network Study in LunaDNA?

How to articles 5

• Downloading Data from 23andMe
• Downloading Data from MyHeritage
• Downloading data from Family Tree DNA
• Downloading data from AncestryDNA
• Use your camera or microphone

Completing Surveys 1

• How do I make changes to a survey?

FAQs - About Ownership (Shares) in LunaDNA 24

• What does ownership in LunaDNA mean?
• If the shares are non-transferrable, how do I make money from them?
• What do I need to do to take ownership of my shares?
• How many shares are my data files worth?
• What do each of the statuses for LunaDNA shares mean?

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FAQs - Privacy & Security 5

• What is direct research and how can I be invited to participate?
• How is my data kept secure and private?
• Will my data ever be made public or shared with third parties?
• If I choose to share my DNA file, I’m ultimately sharing my families DNA as well. How can I ensure their identity is also protected?
• Why do I have to consent to share my data?

Policy Documents 8

• LunaDNA Privacy Policy
• LunaDNA Cookie Policy
• LunaDNA Consent
• LunaDNA Terms of Use
• LunaDNA SEC Offering Circular

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Studies on Luna 1

• Opportunity to Share Your Feedback on Our New Study Experience