How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
General Questions About Luna
Creating or Logging into my Member Account
How do I update the phone number on my Member account?
What are my options for two-factor authentication if I don't have a cell phone?
Creating Member accounts (standard, minor, ward, deceased)
Using Recovery Codes
Trouble with two-factor authentication
View all 9
Communities on Luna
How do I join a Community?
How do I leave a community?
Studies on Luna
How do I join a study on Luna?
How do I withdraw from a study?
FAQs - About Luna the Company
What is LunaDNA?
What is LunaPBC?
What is the difference between LunaPBC and LunaDNA?
Error Code 920 when submitting DNA files
Sharing Data for Research
Sharing Data (General)
What kind of data can I share in LunaDNA?
What risks are involved in sharing my data with LunaDNA?
Can I upload my family member's data?
What type of control do I have over my data?
What surveys are available on LunaDNA?
View all 9
DNA Data & Genetic Test Reports
Can I upload any DNA file?
DNA File Format Updates
What are genetic tests?
What are direct-to-consumer genetic tests?
Can my genetic information be used to discriminate against me?
View all 11
Health Records (EHR, Medical Images)
How Do I Connect My Patient Portal on Luna?
What are electronic health records (EHRs)?
What are DICOM images?
How do I share my electronic health records with LunaDNA?
How do I disconnect my Patient Portal from LunaDNA?
View all 22
Custom Study-Specific Data
How do I share data from the Vermont Health Network Study in LunaDNA?
How to articles
Downloading Data from 23andMe
Downloading Data from MyHeritage
Downloading data from Family Tree DNA
Downloading data from AncestryDNA
Use your camera or microphone
How do I make changes to a survey?
Ownership (Shares) in LunaDNA
FAQs - About Ownership (Shares) in LunaDNA
What does ownership in LunaDNA mean?
If the shares are non-transferrable, how do I make money from them?
What do I need to do to take ownership of my shares?
How many shares are my data files worth?
What do each of the statuses for LunaDNA shares mean?
View all 24
Privacy and Security
FAQs - Privacy & Security
What is direct research and how can I be invited to participate?
How is my data kept secure and private?
Will my data ever be made public or shared with third parties?
If I choose to share my DNA file, I’m ultimately sharing my families DNA as well. How can I ensure their identity is also protected?
Why do I have to consent to share my data?
Luna Policy Documents
LunaDNA SEC Offering Circular
View all 8
Opportunities for Your Feedback
Studies on Luna
Opportunity to Share Your Feedback on Our New Study Experience
Help Desk Software