Help Center

FAQs - About LunaDNA 3

• What is LunaDNA?
• What is LunaPBC?
• What is the difference between LunaPBC and LunaDNA?

Technical Support 8

• Trouble with email verification
• Trouble setting up two-factor authentication
• What are my options for two-factor authentication if I don't have a cell phone?
• I forgot my LunaDNA password
• Trouble connecting my Patient Portal to share my Health Records

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Release Notes 2

• LunaDNA v1.1.0 Release Notes (Electronic Health Record Integration)
• LunaDNA v1.2.0 Release Notes (User Interface Updates)

FAQs - Sharing Data (general) 9

• What kind of data can I share in LunaDNA?
• What risks are involved in sharing my data with LunaDNA?
• Can I upload my family member's data?
• What type of control do I have over my data?
• What surveys are available on LunaDNA?

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FAQs - Sharing DNA Data 10

• Can I upload any DNA file?
• DNA File Format Updates
• What are genetic tests?
• What are direct-to-consumer genetic tests?
• Can my genetic information be used to discriminate against me?

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FAQs - Sharing EHR (electronic health record) Data 21

• How Do I Connect My Patient Portal on Luna?
• What are electronic health records (EHRs)?
• How do I share my electronic health records with LunaDNA?
• How do I disconnect my Patient Portal from LunaDNA?
• What are Patient Portals?

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FAQs - Study-Specific Data Sharing 1

• How do I share data from the Vermont Health Network Study in LunaDNA?

How to articles 4

• Downloading Data from 23andMe
• Downloading Data from MyHeritage
• Downloading data from Family Tree DNA
• Downloading data from AncestryDNA

FAQs - About Ownership (Shares) in LunaDNA 24

• What does ownership in LunaDNA mean?
• If the shares are non-transferrable, how do I make money from them?
• What do I need to do to take ownership of my shares?
• How many shares are my data files worth?
• What do each of the statuses for LunaDNA shares mean?

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FAQs - Privacy & Security 6

• What is direct research and how can I be invited to participate?
• How is my data kept secure and private?
• Will my data ever be made public or shared with third parties?
• If I choose to share my DNA file, I’m ultimately sharing my families DNA as well. How can I ensure their identity is also protected?
• Why do I have to consent to share my data?

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Policy Documents 5

• LunaDNA Privacy Policy
• LunaDNA Consent
• LunaDNA Terms of Use
• LunaDNA SEC Offering Circular
• Terms of Use Addendum – Discovery Tools for Non-Profit Customers