Enter your search term here...
New support ticket
Check ticket status
General Questions About LunaDNA
FAQs - About LunaDNA
What is LunaDNA?
What is LunaPBC?
What is the difference between LunaPBC and LunaDNA?
Trouble with email verification
Trouble setting up two-factor authentication
What are my options for two-factor authentication if I don't have a cell phone?
What do these error codes mean?
Trouble connecting my Patient Portal to share my Health Records
See all 7 articles
LunaDNA v1.1.0 Release Notes (Electronic Health Record Integration)
LunaDNA v1.2.0 Release Notes (User Interface Updates)
Sharing Data for Research
FAQs - Sharing Data (general)
What kind of data can I share in LunaDNA?
What risks are involved in sharing my data with LunaDNA?
Can I upload my family member's data?
What type of control do I have over my data?
What surveys are available on LunaDNA?
See all 8 articles
FAQs - Sharing DNA Data
Can I upload any DNA file?
DNA File Format Updates
What are genetic tests?
What are direct-to-consumer genetic tests?
Can my genetic information be used to discriminate against me?
See all 10 articles
FAQs - Sharing EHR (electronic health record) Data
What are electronic health records (EHRs)?
What are Patient Portals?
How do I share my electronic health records with LunaDNA?
How many shares are my electronic health records worth?
What do I do if I do not have a Patient Portal account?
See all 20 articles
FAQs - Study-Specific Data Sharing
How do I share data from the Vermont Health Network Study in LunaDNA?
How to articles
Downloading Data from 23andMe
Downloading Data from MyHeritage
Downloading data from Family Tree DNA
Downloading data from AncestryDNA
Ownership (Shares) in LunaDNA
FAQs - About Ownership (Shares) in LunaDNA
What does ownership in LunaDNA mean?
If the shares are non-transferrable, how do I make money from them?
What do I need to do to take ownership of my shares?
How many shares are my data files worth?
What do each of the statuses for LunaDNA shares mean?
See all 26 articles
Privacy and Security
FAQs - Privacy & Security
What is direct research and how can I be invited to participate?
How is my data kept secure and private?
Will my data ever be made public or shared with third parties?
If I choose to share my DNA file, I’m ultimately sharing my families DNA as well. How can I ensure their identity is also protected?
Why do I have to consent to share my data?
See all 6 articles
LunaDNA SEC Offering Circular
Help Desk Software