Enter your search term here...
New support ticket
Check ticket status
General Questions About LunaDNA
FAQs - About LunaDNA
What is LunaPBC?
What is LunaDNA?
What is the difference between LunaPBC and LunaDNA?
Resolutions for those pesky 401 error codes
Trouble with email verification or two-factor verification
What do these error codes mean?
What are my options for two-factor authentication if I don't have a cell phone?
LunaDNA v1.1.0 Release Notes (Electronic Health Record Integration)
LunaDNA v1.2.0 Release Notes (User Interface Updates)
Sharing Data for Research
FAQs - Sharing Data (general)
What kind of data can I share in LunaDNA?
Can I participate if I don't have access to a DNA file?
What are the electronic surveys that LunaDNA accepts?
Can I upload my family member's data?
What risks are involved in sharing my data with LunaDNA?
See all 9 articles
FAQs - Sharing DNA Data
What is genome-wide DNA genotyping by microarray data?
What is DNA targeted gene data?
What is DNA exome data?
What is DNA whole genome sequence data?
Can I upload any DNA file?
See all 11 articles
FAQs - Sharing EHR (electronic health record) Data
What are electronic health records (EHRs)?
What are Patient Portals?
How do I share my electronic health records with LunaDNA?
What do I do if I do not have a Patient Portal account?
I don't live in the United States, can I still connect my health records?
See all 20 articles
FAQs - Sharing Study Data
How do I share data from the Vermont Health Network Study in LunaDNA?
How to articles
Downloading Data from 23andMe
Downloading Data from MyHeritage
Downloading data from Family Tree DNA
Downloading data from AncestryDNA
Ownership (Shares) in LunaDNA
FAQs - About Ownership (Shares) in LunaDNA
What does ownership in LunaDNA mean?
If the shares are non-transferrable, how do I make money from them?
How many shares are my data files worth?
Why did LunaDNA make shares non-transferrable?
How many shares will future data types be worth?
See all 25 articles
Privacy and Security
FAQs - Privacy & Security
How is my data kept secure and private?
Will my data ever be made public or shared with third parties?
Why do I have to consent to share my data?
What is direct research and how can I be invited to participate?
If I choose to share my DNA file, I’m ultimately sharing my families DNA as well. How can I ensure their identity is also protected?
LunaDNA SEC Offering Circular
Help Desk Software