I never received the email to verify my email address 

  • Please email support@lunadna.com from the email address you used for your account and briefly state: "I never received an email with a link to verify my email. Please use this email as verification of my email address." (In fact, feel free to copy and paste that sentence!)
  • Once we receive that email, we can manually verify your email address on our end. We will email you back as soon as that is done, and then you will be able to log in with no problem!


The email verification link didn't work

  • The link may have expired (it expires once 24 hours have passed since the email was sent).
  • Please email support@lunadna.com from the email address you used for your account and briefly state: "The link to verify my email didn't work. Please use this email as verification of my email address." (In fact, feel free to copy and paste that sentence!)
  • Once we receive that email, we can manually verify your email address on our end. We will email you back as soon as that is done, and then you will be able to log in with no problem!