Use the "Forgot your password" link on the log in page to reset your password

You will receive an email from LunaDNA with a link to use to reset your password.

This password reset link will (1) expire after 24 hours, and (2) inactivate after the first time you click on it (you can't click on it twice).

You never received the email to reset my password

  • Please double check your spam/junk folders (if you find it there, mark it as "not spam"). You may need to move it to your inbox for the link to work properly. See link expiration information above.
  • If you never verified your email address during account set up, you will not receive an email from us to reset your password. (See error screenshot above.)
  • Please email from the email address you used for your account to request help resetting your password and verifying your email address. (We can use this email to support to manually verify your email address.)