Technical Support
Customer-facing articles to aid in common difficulties using the platform.
Are you running into those pesky 401 error codes trying to log in to or navigate around in the LunaDNA platform? Below is one of the most common causes we&#...
Mon, Aug 5, 2019 at 1:00 PM
You may now be in account limbo if you have not been able to successfully set up two-factor verification and/or verify your email address. Please follow the...
Tue, May 21, 2019 at 11:44 AM
Common error codes you may experience on LunaDNA and what they mean: 401: Your computer's clock is likely out of sync with internet time causing t...
Tue, May 21, 2019 at 11:46 AM
If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and al...
Thu, Nov 14, 2019 at 11:46 AM