Technical Support

Customer-facing articles to aid in common difficulties using the platform.

Error Message: This email is associated with a different Luna user portal.
The error message: "This email is associated with a different Luna user portal." typically occurs when you are trying to login to one of your Luna...
Mon, Nov 21, 2022 at 1:12 PM
Trouble with two-factor authentication
TABLE OF CONTENTS I tried to set up two-factor authentication (2FA) but it wouldn't accept my phone number. Error message: "We are having troubl...
Mon, Nov 21, 2022 at 1:38 PM
I forgot my Luna password
If you don't remember your password, you can click the "Forgot your password?" link on the login page to reset your password. Go to member....
Mon, Nov 21, 2022 at 1:49 PM
What are my options for two-factor authentication if I don't have a cell phone?
If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and all...
Thu, Nov 14, 2019 at 11:46 AM
Error Code 920 when submitting DNA files
To see any error codes with your data, go to your "My Data" page and hover over the status icon (may say failed or error, etc.) 920:The DNA file...
Mon, Nov 21, 2022 at 1:55 PM
How do I delete my Member account?
Delete Your Own Account Log in to your account at Click on "Menu" Select "Settings" - "View All" On yo...
Mon, Nov 21, 2022 at 1:52 PM