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I never received the email to verify my email address  Please email support@lunadna.com from the email address you used for your account and briefly state...

I tried to set up two-factor authentication (2FA) but it wouldn't accept my phone number OR I didn't receive the text. Please double check you e...

If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and al...

Use the "Forgot your password" link on the log in page to reset your password You will receive an email from LunaDNA with a link to use to reset ...

If you are having trouble connecting your Patient Portal to LunaDNA so that you can share your electronic health records, here are a few things you can try:...

Delete Your Own Account Log in to your account at member.lunadna.com Go to your Settings page (select Settings from the drop-down menu under the colored ...

Are you running into those pesky 401 error codes trying to log in to or navigate around in the LunaDNA platform? Below is one of the most common causes we&#...

Common error codes you may experience on LunaDNA and what they mean: 401: Your computer's clock is likely out of sync with internet time causing t...