Technical Support

Customer-facing articles to aid in common difficulties using the platform.

Resolutions for those pesky 401 error codes
Are you running into those pesky 401 error codes trying to log in to or navigate around in the LunaDNA platform? Below is one of the most common causes we&#...
Mon, Aug 5, 2019 at 1:00 PM
Trouble with email verification or two-factor verification
You may now be in account limbo if you have not been able to successfully set up two-factor verification and/or verify your email address. Please follow the...
Tue, May 21, 2019 at 11:44 AM
What do these error codes mean?
Common error codes you may experience on LunaDNA and what they mean: 401: Your computer's clock is likely out of sync with internet time causing t...
Tue, May 21, 2019 at 11:46 AM
What are my options for two-factor authentication if I don't have a cell phone?
If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and al...
Thu, Nov 14, 2019 at 11:46 AM