Technical Support
Customer-facing articles to aid in common difficulties using the platform.
The error message: "This email is associated with a different Luna user portal." typically occurs when you are trying to login to one of your Luna...
Mon, Nov 21, 2022 at 1:12 PM
TABLE OF CONTENTS I tried to set up two-factor authentication (2FA) but it wouldn't accept my phone number. Error message: "We are having troub...
Mon, Nov 21, 2022 at 1:38 PM
If you don't remember your password, you can click the "Forgot your password?" link on the login page to reset your password. Go to member...
Mon, Nov 21, 2022 at 1:49 PM
If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and al...
Thu, Nov 14, 2019 at 11:46 AM
To see any error codes with your data, go to your "My Data" page and hover over the status icon (may say failed or error, etc.) 920:The DNA file...
Mon, Nov 21, 2022 at 1:55 PM
Delete Your Own Account Log in to your account at member.lunadna.com Click on "Menu" Select "Settings" - "View All" On yo...
Mon, Nov 21, 2022 at 1:52 PM