Creating or Logging into my Member Account
Types of accounts, setting up your account, troubleshooting account creation
When you created your account, you provided a cell phone or Google Voice number for two-factor authentication (2FA). (We do not accept landlines.) From time...
Tue, Aug 29, 2023 at 9:52 AM
If you don't have a cell phone on which to receive text codes, you can create a free Google Voice account. Google Voice acts like a mobile phone and all...
Thu, Nov 14, 2019 at 11:46 AM
Creating member accounts and accounts for minors (children), wards (adults unable to manage their own account), and deceased minors or wards. Refer to the a...
Tue, Aug 29, 2023 at 9:55 AM
When you first setup your cell phone or Google Voice number for two-factor authentication (2FA), you are provided with ten (10) recovery codes. Each code ca...
Tue, Aug 29, 2023 at 9:46 AM
TABLE OF CONTENTS Entering your cell phone or Google Voice number correctly. Error message: "We are having trouble using this phone number." E...
Tue, Aug 29, 2023 at 9:54 AM
The error message: "This email is associated with a different Luna user portal." typically occurs when you are trying to login to one of your Luna...
Mon, Nov 21, 2022 at 1:12 PM
If you don't remember your password, you can click the "Forgot your password?" link on the login page to reset your password. Go to member....
Mon, Nov 21, 2022 at 1:49 PM
Only individuals at least 18 years old may create an account in LunaDNA. However, we understand that parents or legal guardians may want to allow their chil...
Mon, Apr 27, 2020 at 2:17 PM
Delete Your Own Account Log in to your account at member.lunadna.com Click on "Menu" Select "Settings" - "View All" On yo...
Mon, Nov 21, 2022 at 1:52 PM